Protect My Car Completes Sales and Customer Service Staff Training and Certification with TrainAndCertify.org

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Protect My Car, a leading marketer of vehicle service contracts, has now completed the training and certification of their sales and customer service staff.

TrainAndCertify.org

TrainAndCertify.org

we established a goal of having all of our sales and customer support employees engage in this process. By partnering with the ACVPP, Protect My Car has been able to make a crucial investment in its most important asset: its employees. commented Aaron Slavin, Protect My Car’s Director of Compliance

TrainAndCertify.org, a leading training and certification program provider that works with sales and customer service reps in various customer-centric industries, announced this week that one of their partnering clients, Protect My Car, a leading marketer of vehicle service contracts, has now completed the training and certification of their sales and customer service staff.

By completing the CVPP (Certified Vehicle Protection Professional) process, Protect My Car was the first organization to train the totality of their staff in the newly-released CVPP certification program, under the Association of Certified Vehicle Protection Professionals (ACVPP).

The ACVPP program is developed and maintained on an ongoing basis through TrainAndCertify.org. Each professional that successfully completes the program is trained, tested, and certified on a wide range of customer-focused knowledge areas that include: consumer protection measures, types of vehicle service contracts, the Magnuson-Moss Warranty Act, compliant marketing practices and more.

“In the vehicle service contract industry, the bar for staying compliant keeps rising,” commented Aaron Slavin, Protect My Car’s Director of Compliance. “Moreover, to remain competitive, we need to constantly train our employees. Before deploying this training curriculum company-wide, we had our Executive and Management teams complete the process. In short time, we established a goal of having all of our sales and customer support employees engage in this process. By partnering with the ACVPP, Protect My Car has been able to make a crucial investment in its most important asset: its employees.”

With Protect My Car as one of the nation’s leading providers of extended warranty service contracts and affordable maintenance plans for older vehicles, receiving the ACVPP accreditation will enhance the business’ offerings, as well as support for its clients. Protect My Car is the first company in the extended warranty industry to commit to certifying its workforce on a company-wide scale.

TrainAndCertify.org has over 18 years of experience helping associations and companies achieve success with their leading training and certification initiatives, having certified over 7,000 individuals to date.

About TrainAndCertify.org

TrainAndCertify.org is a nationally recognized provider of leading training and certification programs for sales and customer service reps in various consumer-centric industries and currently serves the Consumer Debt Relief industry (IAPDA), the Vehicle Service Contract industry (ACVPP & VPA) and the Student Loan Consolidation industry (IAPDA). Its impact on the success of an industry and its organizations is significant. Bringing each industry's sales and customer service consultants to a minimum standard of excellence, customer protection and product knowledge. TrainAndCertify.org has over 18 years of experience helping associations and companies achieve success with their leading training and certification initiatives, certifying over 7000 individuals. TrainAndCertify.org knows that the success of an industry's business participants depends upon their most important asset: their employees. For more information: http://www.trainandcertify.org/.

About ACVPP

The ACVPP program is developed, independently validated, and maintained on an ongoing basis through TrainAndCertify.org, a nationally-recognized certification entity. Each professional who successfully completes the program is trained, tested and certified on a wide range of customer-focused knowledge areas, including: consumer protection measures, types of vehicle service contracts, the Magnuson-Moss Warranty Act, ethical and compliant marketing practices and more. For more information: http://www.acvpp.org/.

About Protect My Car

Protect My Car is one of the nation’s leading providers of extended vehicle service contracts. The company’s vehicle service contract plans are ideal for consumers with cars less than 10 years old and with fewer than 150,000 miles, and whose manufacturer’s warranty has expired or will soon expire. Consumers with vehicles older than 10 years, or with more than 150,000 miles, can take advantage of Protect My Car’s “Ambassador” line of policies, which include 24/7 roadside assistance, rental car reimbursement and savings of 50 percent off your repair facility’s initial estimate on covered mechanical breakdown repairs. All of Protect My Car’s policies are offered with a “Free Look” trial period. If a new customer is not completely satisfied, they can contact Protect My Car’s Customer Service Department within 30 days of purchasing their policy and receive a full refund of their down payment.

In addition, Protect My Car has recently introduced an auto insurance agency that provides consumers, in several states, with free, fast and no-obligation quotes from some of the nation’s largest carriers. For more information: https://protectmycar.com/.

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Laurence Larose
TrainAndCertify.org
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