This certification supports Marval’s commitment to good practice and standards in service management.
United Kingdom, Northamptonshire (PRWEB UK) 15 March 2018
Greg Pritchett, Managing Director of Marval, says of certification, “With increasing worldwide threats to cyber security, it is important that our customers are reassured that as an organisation we are committed to the integrity and security of data and the consistent delivery of services.”
ISO/IEC 27001 is the international standard for providing an information security management system. To achieve certification, Marval had to prove its adherence to a strict framework of policies and procedures that included legal, physical and technical controls for the company’s information risk management processes.
Richard West, Global Service Desk Manager for Marval commented, “Achieving ISO/IEC 27001 has been challenging but very rewarding. The certification process was long and thorough, and it required a lot of preparation and commitment by our team and management. A big part of it was about gathering relevant information to support and document our current practices and ways of working.”
This certification supports Marval’s commitment to good practice and standards in service management. It has held ISO/IEC 20000 certification, the international quality standard for ITSM since 2005. Continued adherence to ISO/IEC 20000 provides customers with the assurance that the proper process and procedures are in place for Marval to deliver ongoing support to the highest possible levels.
Marval is committed to the on-going development of its integrated ITSM software MSM, consultancy and education. It is a single-source supplier for all ITSM needs, designed to improve service quality, productivity, customer satisfaction and reduce costs.
Marval MSM, is certified as ITIL process compliant to gold level under the AXELOS ITIL Software Scheme and assessed by PinkVERIFY to 15 ITIL processes. The product has also been designed to support ITSM standards such as ISO/IEC 20000, ISO/IEC 27001 and Service Desk Certification.
The ITSM software solution ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. It has been implemented by organisations across many diverse sectors worldwide. MSM is used for internal and external customer support and by providers of outsourced and managed services.
Marval is a major practitioner, innovator, thought leader and contributor to good practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000. It has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.
For further information please contact: Marval
T: +44 (0) 1536 711999 E: media(at)marval(dot)co.uk