NEW YORK (PRWEB) March 16, 2018
Precision Discovery announces the achievement of Relativity's Orange-Level "Best in Service" designation for exceptional customer service and Relativity user experience.
"Earning Relativity's top 'Best in Service' rating for five years in a row is a remarkable achievement," Kinny Chan, Precision Discovery's Chief Strategy Officer, said. "It shows our dedication to our clients' success, and it advances our mission to reestablish evidence as the foundation of discovery."
Relativity Best in Service partners must demonstrate their expertise and experience hosting projects on the comprehensive platform through a voluntary audit. Relativity evaluates individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
Relativity has two designations for Best in Service partners' data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts-all while maintaining the high standards of Best in Service. Precision Discovery first achieved Best in Service Blue status in 2013 and Best in Service Orange in 2014.
"It is great to see Precision Discovery earn our Orange-Level Best in Service for the fifth year running," said George Orr, vice president of customer success and support at Relativity. "Earning this achievement for such a long period of time is a testament to their commitment of providing a consistently excellent Relativity user experience."
About Precision Discovery, Inc.
Founded in 2008, Precision Discovery, Inc.'s mission is to reestablish evidence as the foundation of discovery. With a full suite of eDiscovery, forensic, and consulting services, Precision's employee-owners help clients be better advocates by finding the evidence that matters most. For more information about Precision Discovery, please email firstname.lastname@example.org or visit http://www.precisiondiscovery.com.
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Relativity has been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. Please contact Relativity at email@example.com or visit http://www.relativity.com for more information.