“We aim to provide every client with the same type of excellent care that we would want for our own parents.” Angela Martin, owner, Shepherd's staff In-home Care
FREDERICK, Md. (PRWEB) March 16, 2018
Shepherd’s Staff In-home Care (SSIC) announced today that it received the distinguished Best of Home Care – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently ranked among the highest in 15 or more quality metrics. As a Leader in Excellence, Shepherd’s Staff In-home Care is ranked among the top 5 percent of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates SSIC’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of SSIC’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, SSIC received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the SSIC management team set goals to reach the highest level of excellence possible.
“Our goal is to make every client feel like family,” says Angela Martin, owner of Shepherd’s staff In-home Care. “We aim to provide every client with the same type of excellent care that we would want for our own parents.”
The Best of Home Care® – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families needing care for a loved one will be able to recognize and choose a trusted home care provider.
To find out more about Shepherd’s Staff In-home Care’s commitment to excellence, please visit https://shepherds-staff.net or call (301) 304-9143.
About Shepherd’s Staff In-home Care
Shepherd’s Staff In-home Care (SSIC) was founded in 2011 to offer peace of mind to families caring for elderly loved ones. Services include personal care, light housekeeping, meal preparation, incidental transportation, and caring companionship. To learn more, please visit shepherds-staff.net.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and act to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit http://www.homecarepulse.com