National Health Care Centers Receive 'Customer Experience Awards'

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Pinnacle Quality Insight announces Customer Experience Awards for 2018.

National Health Care Associates released a list of their centers who are recipients of Pinnacle Quality Insight’s 2018 Customer Experience Award. Qualifying for the award displays a continued dedication to providing Best in Class senior healthcare services.

National Health Care Associates (NHCA) and their 40 managed centers utilize Pinnacle Quality Insights, a customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, to conduct phone surveys of patients and their families in their centers.

Eleven of their centers rated “Best in Class” out of more than 2,500 skilled nursing centers in the United States and Canada in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” from Pinnacle Quality Insight.

Throughout its more than 33-year history of serving communities across the Northeast, National Health Care Associates has placed a strong emphasis on ensuring that the individual needs of every patient are met. During the course of 2017, a sampling of patients and their families has participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate each center in specific categories.

Every month, NHCA has gathered its real-time survey results in order to gain a better understanding of patient and resident needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, these 11 centers have satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

"We are very proud of these centers for receiving this recognition from our patients, residents, and their families. Our number one priority each day is the wellness and satisfaction of our patients and residents," stated Marvin Ostreicher, President of National HealthCare Associates. "The four pillars of our mission statement are simply kindness, compassion, service, and excellence. These centers clearly exemplify our mission."

National HealthCare Centers receiving "Customer Experience Awards"

Connecticut
Ludlowe Center for Health & Rehabilitation – Fairfield
Regency House Nursing & Rehabilitation Center – Wallingford

Maine
Eastside Center for Health & Rehabilitation – Bangor
Norway Center for Health & Rehabilitation – Norway
Westgate Center for Health & Rehabilitation – Bangor

Massachusetts
Newton Wellesley Center for Health & Rehabilitation– Wellesley

New York
Belair Nursing & Rehabilitation Center – North Bellmore
Huntington Hills Center for Health & Rehabilitation – Melville
The Pines at Catskill Center for Nursing & Rehabilitation – Catskill

Vermont
Pine Heights at Brattleboro Center for Nursing & Rehabilitation – Brattleboro
The Pines at Rutland Center for Nursing & Rehabilitation – Rutland

About National HealthCare Associates:
National HealthCare Associates (NHCA) offers skilled nursing care services as well as extensive programs for short-term rehabilitation and post-hospital care in areas including orthopedic, cardiovascular, neurological, and post-surgical recovery and rehabilitation. NCHA manages the care of more than 5,500 patients and residents and employs more than 9,000 professional caregivers and related staff. NHCA's signature Passport Rehabilitation program is aimed at helping patients and their families return to the best quality of life possible following a hospitalization or an acute medical episode through individualized occupational, physical and/or speech-language therapies.

Founded in 1984, National HealthCare Associates (NHCA) is a growing network of 40 skilled nursing and rehabilitation centers and assisted living programs located throughout the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York and Vermont), each sharing the common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families.

For more information on this and other National Health Care Associates affiliated facilities, including short-term rehabilitative stays, resident placement or employment opportunities, please visit http://www.NatHealthCare.com.

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