Accel at Golden Ridge Honored with 2018 Pinnacle Customer Experience Award™ from Pinnacle Quality Insight

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Golden’s newest transitional care facility is recognized for quality care in five categories and ranks in the top 15% nationally

Accel at Golden Ridge scored in the top 15% across the nation, securing a Best in Class distinction based on average ranking of resident experience.

To be recognized less than a year after opening really speaks to the fact that we work hard to create a culture of outstanding customer service.

Accel at Golden Ridge, a StoneGate Senior Living award winning property, announces it is the recipient of Pinnacle Quality Insight’s 2018 Customer Experience Award.

Opened in July 2017, Accel at Golden Ridge qualified for the award in the categories for cleanliness, dining services, laundry services, professional therapy services and safety and security. Accel at Golden Ridge is recognized by Pinnacle Quality Insight for continued dedication to provide Best in Class healthcare and customer services. The facility scored in the top 15% across the nation, securing a Best in Class distinction based on average ranking of resident experience.

“The team at Accel at Golden Ridge is excited to learn that we have earned this prestigious award,” says Karla Baum, Administrator with Accel at Golden Ridge. “To be recognized less than a year after opening really speaks to the fact that we work hard to create a culture of outstanding customer service.  We want for our patients and their loved ones to feel confident in the care that they are receiving while we help them on their road to recovery.”
 
Accel at Golden Ridge staff aims to place a strong emphasis on ensuring the individual needs of every resident are met. Over the course of the past six months, a sampling of Accel at Golden Ridge’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate the facility.

From the monthly feedback, Accel at Golden Ridge gathered real-time survey results which led to a better understanding of the residents’ needs which in turn allowed them to adjust and make improvements when necessary.

For more information, visit: http://accelgolden.com/.

About Accel at Golden Ridge
Accel at Golden Ridge opened in July 2017 in Golden, Colorado to serve Jefferson County. The new facility offers in-patient transitional care, outpatient rehabilitation services and a state-of-the-art wound care facility with trained personnel. The 60,000-square-foot facility offers two rehabilitation gyms, modern equipment, technologies and programs that are designed to help patients recover as quickly as possible and return to their prior lifestyle.

Accel at Golden Ridge provides pulmonary, cardiac, wound recovery, infectious disease, physiatry and orthopedic care. http://accelgolden.com/.

About StoneGate Senior Living:
StoneGate Senior Living is an award-winning full-spectrum senior care and housing company with 44 properties across Texas, Oklahoma and Colorado. Recently ranked as the nation’s 31st largest transitional and long-term care company by Provider magazine, StoneGate is a fully-integrated post-acute health care company, with service-lines and business units that offer transitional care, long-term care, assisted living, memory care, rehabilitation, wellness, pharmacy, care navigation and post-acute analytical services.
Learn more at http://www.stonegatesl.com/.

About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

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Tara Vreeland

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