"ScoreData is reinventing how customers and businesses engage with each other at multiple touch points in the omni-channel. We were very impressed with their innovative AI/ML powered engagement solutions”. -- Shoko Kanehara, SVP Recruit Holdings
PALO ALTO, Calif. (PRWEB) March 27, 2018
ScoreData announced today an investment from the investment subsidiary RSP Fund Ⅵ, LLC. of Recruit Holdings Co., Ltd., Japan.
Recruit Group is a market leader in providing people with important information about the areas of work, learning, home, marriage, child rearing, travel, cars, hobbies and lifestyle. By offering services which provide consumers with new encounters and opportunities, Recruit Group aims to be the one to help each of their users find their next big opportunity in life.
"ScoreData is reinventing how customers and businesses engage with each other at multiple touch points in the omni-channel. With ScoreData’s predictive applications driven by its ScoreFast AI/ML technologies, Companies will be able to anticipate customer needs, and offer more personalized solutions for its customers. ScoreFast has consistently delivered superior customer experiences for both inbound and outbound engagement,” said Shoko Kanehara, Senior Vice President of Recruit Strategic Partners(RSP). “We were very impressed with the ScoreData team, their passion, and their innovative approach to build the next generation of AI/ML powered engagement solutions.”
“ScoreData is delighted to be partnering with Recruit Group. Their diverse interests and multi-dimensional approach to engage with their customers, with the availability of unique multi-year data sets make them ideal partners for ScoreData’s products and solutions. We are looking forward to working with Recruit Group to use our ScoreFast™ platform to dynamically change the way they interact with their customers and partners,” said Vas Bhandarkar, CEO of ScoreData Corporation.
About Recruit Strategic Partners (RSP)
RSP is a 100% subsidiary of Recruit Holdings from Japan. It focuses on investing in innovative startups from all around the world. Its mission is to support the portfolio companies to expand their business in Japanese market and it offers its accumulated industry expertise and knowledge to achieve this. It is also in charge of the management and operation of this fund funded by Recruit Holdings.
ScoreData Corporation is re-inventing how customers engage with businesses across the omni-channel using artificial intelligence and patented dynamic machine learning. ScoreData recently launched ScoreFast™, which not only revolutionizes how businesses combine external data sets with legacy enterprise data, but also dramatically improves customer experience with predictive customer-agent mapping in the modern Digital Contact Center.
ScoreFast is an award-winning predictive application development system that dramatically improves critical KPIs such as first call resolution (FCR), average handle times (AHT), and customer experience and net promoter scores (NPS). ScoreFast also streamlines the development of predictive analytics applications at enterprise engagement centers. ScoreFast’s patent pending technologies in dynamic machine learning and workflow optimization substantially reduces the total cost of ownership for AI/ML driven enterprise software.
ScoreFast deployments have demonstrated significant lift, and performance improvements in legacy systems for several use-cases, at a number of Fortune 1000 customer engagement applications for insurance, financial services, and media industries.
ScoreData Corporation is a privately held company based in Palo Alto, California. http://www.scoredata.com
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