Benro Announces the BENRO Video SuperUser Group (B|SUG) Program: Helping to make every day with Benro Video gear as rewarding as possible for our customers.

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Introducing the B|SUG program to help further distinguish the products in the Benro video line with a host of benefits and rewards for their community of loyal customers including enhanced support from the US-based service department, parts department and technical support team.

B|SUG
We know that video pros and passionate amateurs alike have many choices when it comes to support gear and we wanted to show our consumers the added value and commitment to exceptional service that comes when choosing Benro Video gear.

Today, Benro announced the creation of the Benro Video SuperUser Group to help further distinguish the products in their video line with a host of benefits and rewards for their community of loyal customers including enhanced support from the US-based service department, parts department and technical support team.

"We know that video pros and passionate amateurs alike have many choices when it comes to support gear and we wanted to show our consumers the added value and commitment to exceptional service that comes when choosing Benro Video gear" said Jan Lederman, MAC Group President.

Benro’s Goal is To Exceed Their Customers’ Expectations Daily.
Membership is free with proof of purchase. Current and new consumers join the SuperUser Group by sharing their eMail and uploading a photo of their Benro Video product.

Member of the Benro SuperUser Group (B|SUG) will receive following:
Ongoing, Monthly SuperUser Special Offers
Upon signup, members will receive a monthly Benro Video SuperUser eNewsletter filled with product news and information, case studies from the SuperUser Community, as well as ongoing special discounts* worth hundreds of dollars on the following brands:

  • Benro Photo and Video
  • Stella & Stella Pro Lighting
  • KUPO Grip
  • Tenba Bags and Transport Cases
  • Elinchrom Lights & Light Shapers
  • Sekonic Light and Color Meters
  • X-Rite Video Solutions

Advance Notice of New Products
Benro will be sharing early product announcements with some special offers and inviting members to offer their opinions on upcoming projects.

7-year Extended Warranty
Benro will extend member’s warranty two more years to 7 years. Products must be registered

A Super Service Program
Benro Video Gear is extremely durable and reliable but there are still times when things need adjusting. Member projects are on tight schedule so Benro’s first commitment is to get gear fixed and back to members overnight. Also included in the B|SUG Super Service Program:

  • Access to a Special SuperUser Support Contact eMail for any questions members may have. Or recommendations they may need.
  • A 24-hour Express Repair Guarantee

We will repair your gear and ship it out overnight the day we receive it. Guaranteed. If the repair takes longer for some reason, we will provide a loaner replacement with the same overnight shipping and a free return label.

SuperUser Feedback Group
Listening to our community is critically important to Benro and want to hear from and reward members for sharing their points of view.

Quarterly Giveaways
Benro loves to see all the varied projects their community members are involved in. participants will be eligible for monthly giveaways

Exclusive Videos
Every quarter, Benrol be featuring one of their community members sharing some tips and tricks from their workflow in a video interview.

Membership is Free
For current owners of Benro Video Gear, membership is Free. New purchasers can sign up at BenroUSA.com/BSUG

"I'm excited about the Benro SuperUser Group and wish it great success. Its nice to have the manufacturer backing you up like your one of their own. Benro SuperUser Group is a sweet idea and makes you feel important. Lets get going!" Jake Barlow, CBS News

About Benro:
Benro continuously strives to develop lighter and stronger award-winning products to meet the needs of the most demanding professional photographers and filmmakers. By gathering input from photographers and filmmakers worldwide, Benro has been able to engineer products designed for use by working professionals. Benro products are exclusively distributed by MAC Group in the USA. For more information visit: http://www.benrousa.com

About MAC Group:
MAC Group is a sales, marketing, and distribution company dedicated to supplying photographers, videographers, educators and students with the world's finest image-making tools. In addition to the brands it represents in the USA, MAC Group designs and distributes Benro, Induro, MeFOTO, Tenba, and Shimoda products internationally. For more information on the MAC Group, please visit: http://www.MACgroupUS.com

For more information, contact:
Wayne Schulman, Video & Cine Product Strategist at waynes@macgroupus.com
or
Brian Hynes, Brand Marketing Manager for Benro at brianh@macgroupus.com

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Colleen Carlisle-Nicolas
MAC Group
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since: 11/2012
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