Paya Selects Boomtown Relay as Intelligent Support Platform to Elevate Customer Experience

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Relay is a customer service platform that helps teams efficiently support technology across distributed locations.

Relay Intelligent Support Platform

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Relay aligns with our mission to deliver new technologies to the market and offer innovative, integrated solutions that will help our customers simplify business complexity and concentrate on growing their business.

Boomtown, an innovative provider of technology support software and services, today announced that Virginia-based Paya (pie-ya), a leading provider of integrated payment processing and business solutions, has selected Boomtown’s Relay platform to elevate Paya’s customer support experience.

With a 25 year history, Paya delivers a solutions platform that reduces complexity and increases business intelligence, ensuring that companies can adapt to changes in technology and the marketplace. As Paya rapidly expands its customer-base, it needed a platform that could keep up with its accelerated growth and align with the company’s focus on fintech innovation. Boomtown’s Relay platform was selected by Paya for core support software to deliver simple, predictive and personalized services at scale.

Boomtown Relay is an intelligent platform for technology support and customer service that creates more efficient agents and happier customers. Relay combines a universal technology dictionary with curated knowledge and insights from millions of support interactions to create an intelligent support system. Relay deploys chatbots to distill and deliver this knowledge in concise and digestible conversational responses to customer service agents or directly to merchant customers across the communication channels they use every day.

Team members across all Paya offices share a unified dashboard to streamline collaboration. With Relay, Paya agents can easily chat and share tickets with sales partners and third-party vendors to streamline cross-organization collaboration. Relay increases context and reduces the multiple handoffs that often plague legacy support systems. Managers get access to actionable insights that identify bottlenecks, flag areas for improvement, and drive continuous innovation and customer success improvement through the Paya ecosystem.

“We work with very established, recognizable brands who expect the best in service. We’re excited to partner with Boomtown to deliver a truly differentiated experience to our partners and merchants while allowing our support teams to be more accessible and efficient,” said Greg Cohen, President of Paya. “Relay aligns with our mission to deliver new technologies to the market and offer innovative, integrated solutions that will help our customers simplify business complexity and concentrate on growing their business.”

Alfred 'Chip' Kahn IV, CEO of Boomtown, adds, “Customer experience is a key differentiator for growing merchant services companies. As a clear leader in payments and service innovation, Paya understands that service delivery has a significant role in establishing and growing brand reputation and business growth. By investing in Boomtown’s intelligent Relay platform, Paya will create exceptional customer experiences, drive more efficient and effective support teams, and cultivate happier customers. We are proud to be a part of Paya’s growing national expansion.”

About Paya

Paya, Inc., provides payment technologies and solutions to businesses of all sizes. Paya’s highly adaptive platform enables businesses to get paid, make payments, and manage their money—simply and securely. With Paya’s solutions, businesses can operate any way and anywhere their customers exist—on site, online, or on the go. Paya’s comprehensive suite of solutions and services delivers easy-to-use payments technology for every stage of a business’s growth. For more than twenty years, Paya has combined its substantial data capabilities with real-time reporting, providing unmatched visibility to cash flow and transaction data for its customers. Paya’s seamless connection to business applications offers valuable business insights that enable customers to run their businesses smarter, so they can run them better. Paya is a GTCR private equity company headquartered in Reston, VA, with offices in Atlanta, GA, and Fort Walton Beach, FL. For more information on Paya, visit http://www.paya.com or follow us on Twitter @PayaHQ, LinkedIn at Paya.com, and Facebook at PayaHQ.

About Boomtown

Boomtown’s mission is to provide a better support experience for businesses. Through our Relay platform, technology solution providers can communicate with their customers in engaging ways, use automation to drive efficiency, and collaborate across organizations to answer questions and resolve issues fast. Learn more about Boomtown Relay at https://thinkrelay.com.

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Alan Finlay
Boomtown Network, Inc.
+1 4156901610 Ext: 105
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since: 04/2018
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