Tampa-Based MaintenX Provides Insights on Creating a Superior Customer Service Experience

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MaintenX International credits their company’s success to superior customer service and provides tips on how other companies can exceed the needs of customers.

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Researchers have found that attracting new customers can cost your company five times more than keeping an existing customer.

MaintenX values each customer relationship and works to oversee every aspect of a partnership with our customers. We have developed a high impact facilities program customized to each individual customer’s needs, guaranteeing satisfaction. Engaging in this level of attention to detail shows respect to your clients for choosing your services. It also helps your business’ bottom line, as it costs far less to keep an existing client than it does to gain a new one.

In fact, researchers have found that attracting new customers can cost your company five times more than keeping an existing customer. To retain existing customers, it’s imperative to focus on customer service. Here are a few key areas where companies can improve customer satisfaction:

1.    Treat your customers as you would your boss. In essence, the customer is your boss - they are paying your salary, and are the ones to make demands of you. If every employee treated each customer with the respect and courtesy warranted for a superior, customers would feel more appreciated and valued.

2.    Set customer expectations early. Overdeliver whenever possible. There’s no better feeling as a customer than to have your expectations exceeded. Note that setting expectations too high is a common mistake that salespeople make. Sure, it might make the sale, but if it results in an unhappy customer who won’t use your services again, it’s not worth it. Don’t underestimate the impact an unhappy customer has when they share their views with their friends and the internet at large.

3.    Assess customer satisfaction frequently. Only by knowing what your customers’ needs are can you adjust to meet those needs. Phone and e-mail surveys are one standard way for companies to get feedback. Also remember that some customers now use their cell phones up to 150 times per day, and they may turn to social media to leave their positive experiences and complaints. Make sure that your company is monitoring this and provides timely responses. Use social media to your advantage.

For more information about MaintenX and the services they provide, visit http://www.maintenx.com.

MaintenX International is a fully-licensed, facilities repair company. They are one of the largest national self-performing facility maintenance and repair companies in the U.S. MaintenX has created a network of knowledgeable and professional technicians throughout the country. With their team of well-trained technicians, MaintenX self-performs and manages facility maintenance for clients. In the event there is not a MaintenX technician in the area, the company has fostered a network of preferred vendor partners throughout the country to provide superior service for their clients. For more than 35 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains, and Fortune 500 companies nationwide.

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Bill Schaphorst
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