Vubiz Launches New Customer Service Excellence Series

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In partnership with The Service Quality Institute, Vubiz has created an innovative online certificate program designed to cultivate a general standard of exemplary service.

Vubiz announces a new Customer Service Excellence Series. In partnership with The Service Quality Institute, Vubiz has created an innovative online certificate program designed to cultivate a general standard of exemplary service. Vubiz President Jim Rapino said companies want customer service excellence training: “This new program empowers each employee with the customer service tools needed for consistent success in their daily interactions."

There are 14 modules in this new program and learners can take the courses individually or as a program. The customer service modules feature engaging video scenarios and include the following topics:

  • Quality Service Definition
  • Customers and Their Decisions
  • Understanding Customer Interaction
  • Exceeding Customer Expectations
  • Team Building
  • Feedback
  • Empowerment
  • Employing the Strategy of Speed
  • The Language of Positive Communication
  • Effective Communication
  • Effective Telephone Techniques
  • Handling Complaints and Service Recovery
  • Service Attitude and Mindset
  • Quality of Work

For more information, contact info@vubiz.com.

Vubiz is an award winning elearning company with a large, impressive online library of courses, custom content creation and distribution with a robust LMS. Vubiz's vision is to help organizations become more competitive through the use of world class Internet learning technologies. Vubiz has earned a superb reputation over the past decade offering outstanding value and unbeatable customer support.

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Vubiz Elearning
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