National Business Research Institute Recognizes Family & Nursing Care for their Commitment to Customer Engagement

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High levels of Customer Engagement earn Family & Nursing Care a place in NBRI’s Circle of Excellence.

Family & Nursing Care

Family & Nursing Care

Customer Engagement drives Financial Performance. This award is a result of Family & Nursing Care’s dedication to measuring and improving their Customer Engagement.

The National Business Research Institute (NBRI) is pleased to welcome Family & Nursing Care to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.

To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company’s score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.

“Customer Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Family & Nursing Care’s dedication to measuring and improving their Customer Engagement.”

About Family & Nursing Care

Since 1968, Family & Nursing Care has been the premier provider of in-home care services for older adults, dedicated to and recognized for their passion and commitment to serve, help, and enhance the quality of life and well-being of others. The company refers and provides caregivers who assist with activities of daily life, companionship, and also skilled nursing care. As the leading resource for home care services in Suburban MD and Washington, DC, the company is dedicated to providing compassionate, progressive, and reliable home care services and continues to break barriers and set benchmarks for the home care industry. For more information, please visit

About NBRI

NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI’s research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.

National Business Research Institute, Inc.
2701 Dallas Parkway; Suite 650
Plano, TX, 75093

Family & Nursing Care
1010 Wayne Ave., Ste 1100
Silver Spring, MD 20910

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