National Business Research Institute Recognizes HEMIC for their Commitment to Customer Engagement
PLANO, Texas (PRWEB) May 25, 2018 -- The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon HEMIC and welcome this organization to the NBRI Circle of Excellence.
"Customer Engagement drives Financial Performance," said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. "This award is a result of HEMIC's dedication to measuring and improving their Customer Engagement."
The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study.
"At HEMIC, we are dedicated to serving Hawaii's businesses and workers with Hawaii's highest values in mind," said HEMIC Vice President, Tammy Teixeira. "This means embracing our core values of integrity and professionalism, and modeling the spirit of excellence in both our technical skills and customer service. As we move forward into 2018, we renew our commitment to serving agents, policyholders and their employees with superior customer service."
About NBRI
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
About HEMIC
HEMIC is the State of Hawai'i's leading workers' compensation insurance company, caring for more than 6,500 businesses and 75,000 workers across the Hawaiian Islands. Rated "A" for financial strength by A.M. Best, HEMIC is a mutual insurance company and has returned more than $31 million dollars in dividends to its policyholders over the past eleven years. An expert in safety, HEMIC helps employers prevent workplace injuries as well as care for injured workers.
National Business Research Institute, Inc.
2701 Dallas Parkway; Suite 650
Plano, TX, 75093
972-612-5070
1-800-756-6168
http://www.nbrii.com
HEMIC
1100 Alakea Street, Suite 1400
Honolulu, HI 96813
808-524-3642
http://www.hemic.com
Scott Atkins, National Business Research Institute, https://www.nbrii.com, +1 800-756-6168, [email protected]
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