Amplify doesn’t just show a topic selected in an IVR, but actually follows the complete customer journey
OLD GREENWICH, Conn. (PRWEB) June 12, 2018
Speakeasy AI today announced the release and general availability of version 2.0 of its groundbreaking voice AI system. The latest release provides new customer journey reporting to help enterprises discover and act upon voice journey insights from start to finish.
Amplify™, this customer journey discovery and analytics tool, is now available to customers and will allow businesses to see the specific voice path customers traveled to get to a call center agent, uncover what customers actually wanted, and build a clear, rapid path to significant and measurable improvement. “It’s become evident that AI must be used to evolve the customer journey in voice. Amplify™ doesn’t just show a topic selected in an IVR, but actually follows the complete customer journey,” said Chief Customer Officer, Kyle Scofield. “With Amplify™ and our Speech-to-Intent driven engine, we are empowering businesses to build a voice journey that is authentically based on customers needs and wants.”
Amplify™ will be provided with the Speakeasy AI software license via SaaS or on-premise delivery. Speakeasy AI can integrate with existing IVRs to deliver a better voice experience by utilizing these new, actionable insights while enabling the quickest change cycle in voice history. Amplify™ features include the following.
- A complete end-to-end, intent driven, voice journey customer flow diagram
- Specific path(s) customers took across voice self-serve and live channels and the opportunities for improvement based on misses or fallouts
- Intent driven insights beyond traditional IVR topics including changing needs across the journey
“For too long, IVR reporting has focused on transactional metrics like call containment, and abandons that don’t align with CX improvement goals,” said CEO, Frank Schneider, “Moshe (Villaizan, CTO) and our team have created a customer journey reporting tool that empowers businesses to improve self-help while simplifying live assistance when customers really need an agent. Our latest release with Amplify™ is enabling better, easier voice experiences for businesses and their customers.”
Amplify™ will be available to customers during Active Listening Phase as well as with the full delivery of the Speakeasy AI solution.
To see Amplify™ in action contact Speakeasy AI at hello(at)speakeasyai.com or visit http://www.speakeasyai.com.
About Speakeasy AI
Our mission is to make it easier for businesses to understand and respond to their customers’ needs in voice with AI. We accomplish this mission by using the world’s first and only Speech-to-Intent™ solution. Combined with our end-to-end reporting, our solution provides real-time insights into understanding customers' intents, needs and outcomes. And since an AI platform is only as good as it's improvement cycle, we enable rapid updates to ensure wins are delivered on the day you launch. With our voice AI solutions and our team’s proven expertise, we work tirelessly to provide better voice experiences and deliver understanding as a service. Learn more at http://www.speakeasyai.com.