"Everyone at Red Clay our customers interact with is an Oracle Utilities expert,” said Jeannie Sargent, Red Clay Director of Shared Services. “There is no first level, second level, and so on. Our customers have true 24/7/365 expert support.”
ATLANTA (PRWEB) June 11, 2022
Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top-tier Oracle solutions implementer, today announces a partnership with a large southern electric and natural gas supplier to provide Oracle Utilities Meter Solutions v1 Operations as a Service (OaaS) support for their Billing Component and Energy Information Platform to support their billing process.
The Utility is a Fortune 500 integrated energy company engaged primarily in electric power production and retail distribution operations across several southern states. The Utility supports 3 million electric and over 200,000 natural gas customers in the region.
With Oracle Utilities Meter Solutions v1 reaching end of support from Oracle, the Utility found themselves in need of a partner to support the system. They selected Red Clay as a partner because of their demonstrated commitment to their customers, deep understanding of the utility business, and ability to provide ongoing support to a critical business application.
Another critical factor in their selection of Red Clay was Red Clay’s long history with Lodestar, the predecessor application to Oracle Utilities Billing Component. Red Clay has a long history of supporting Lodestar clients like EnerNOC, Exelon, Georgia System Operations, IESO, Knoxville Utilities Board, North American Energy Solutions, Praxair, San Diego Gas and Electric, and TransAlta Corporation. This history makes Red Clay uniquely qualified to support the Utility’s Oracle Utilities Meter Solutions, including Billing Component, Energy Information Platform, and Load Profile and Settlement.
Red Clay Consulting will provide application support for the Utility’s Oracle Utility Billing Cloud and Oracle Utilities Information Platform. To reduce system risk, Red Clay will provide an assessment of their rules language. Red Clay will also expand the knowledge of the Utility’s internal team through knowledge transfer. Red Clay team members will advise the Utility on what capabilities are available, best practices, and how to achieve the most benefit from their solutions.
The Utility was seeking a long-term partner who would contribute to their organizational success through a deep understanding of their systems while easily blending into their project team. They selected Red Clay to support their teams because of the valuable industry expertise Red Clay brings to the table to tackle transformations that optimize the Utility’s business processes.
Through their OaaS partnership with Red Clay, the Utility will have access to Red Clay’s system experts to ensure continuity for a mission-critical application.
Red Clay’s Operations as a Service offering complements internal IT staff, subject matter experts, business analysts, testing specialists, report writers, and other key team members. The OaaS teams include former utility employees, experienced Oracle-trained consultants, and IT professionals who provide support custom-tailored by unique client needs. The benefits of OaaS include a formalized cost structure, measured accountability through performance reporting, and the freedom for a utility’s most valuable internal resources to focus their energy elsewhere.
“Everyone at Red Clay our customers interact with is an Oracle Utilities expert,” said Jeannie Sargent, Red Clay Director of Shared Services. “There is no first level, second level, and so on. Our customers have true 24/7/365 expert support.”
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About Red Clay Consulting
Focused solely on the utility industry Red Clay advises, delivers, and manages technical and business solutions based on their clients’ unique needs. Red Clay works hand in hand with Oracle to offer our clients the industry’s most comprehensive and flexible software platform. Red Clay’s strong partnership with Oracle Utilities provides our clients with innovative and proven solutions. For more information, visit https://redclay.com/.