31West Introduces Low Cost After-Hours Call Center Support Plans for Fast Growing Tech Companies
"I love that I don't have to take calls in the middle of the night anymore," said one of their clients. After bringing 31West onboard, he was able to let their after-hours support team handle calls, emails, chats & critical alerts. That left him more time for his family and business.
SAN FRANCISCO, May 23, 2019 /PRNewswire-PRWeb/ -- An article published by marketing giant Hubspot, "Outsourcing Customer Service… vastly lowers call center costs", emphasizes how 24/7 call centers provide businesses with resources that help customers to get what they need, when they need it. 31West Global Services is one of the leading providers of outsourced after-hours customer support and has a track record of lowering costs and increasing customer satisfaction for small and medium enterprises.
Business owners often think of after-hours call center as simply an answering service or a message taking service. In such cases, customers have to wait for hours before their requests are answered and their queries resolved. 31West is breaking this norm by offering a comprehensive after-hours help desk that truly helps customers by resolving their issues immediately. A business with customer support available at all times can make even a small enterprise seem large.
Many business contracts (SLAs) demand 24/7 help desk availability. The advantage to the model provided by 31West is that the client only pays a small amount for a shared call center team, available during after-hours on weekdays and 24 hours on weekends and holidays.
"Customers now expect 24-hour service. When businesses go online their sales take place 24/7, so its only natural that customers expect support 24/7 as well. In fact, customers are so used to the online marketplace these days, that even offline business are expected to provide 24/7 email and phone support, at the very least," said Satish Periwal, co-founder and COO of 31West Global Services. "Giving your customers the assistance they need, when they need it and not when its convenient for the business, is vital to capture and maintain market share."
The power of 31West is that the after-hours call center services they provide are affordable to every business, whether established or a start-up, and facilitate growth by allowing the founders and their core team to focus on sales and increasing revenue.
Other significant advantages of outsourced after-hours help desk service from 31West include:
- Zero setup cost
- Flexibility of Five (5) different support plans to choose from, at different prices
- Front line problem solving – Not just message-taking
- Go-Live in a week or less
- Over 17 years' experience in the field
31West Global Services, was founded by Sandeep Periwal and Satish Periwal, brothers who've committed themselves to providing quality customer service. Awarded one of the Top 10 BPO Companies of 2018, 31West is regarded as a trusted and successful business in this industry.
If you would like more information about this topic, please contact 31West at 877-262-5030 or email at sales(at)31west.net.
SOURCE 31West Global Services
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