Rockville, MD (PRWEB) August 05, 2014
3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, announced that leading online drivers training firm, I Drive Safely, will move its contact center to the company’s leading cloud software platform.
The company’s decision comes as part of a long-term strategy to improve efficiency and the overall client experience.
“I Drive Safely is consistently dedicated to enhancing the quality and service it offers its customers,” said George Montgomery, CEO at I Drive Safely. “We are enthusiastic to be collaborating with 3CLogic to help us provide the highest standards of excellence to our customers, and an overall quality experience each time they use our online driver’s education and traffic school courses.”
I Drive Safely will benefit from 3CLogic’s enhanced ability to mold to their current operations and business processes through customized integrations.
“It’s not uncommon for us to encounter businesses with their own custom solutions and no avenue by which to integrate them with other aspects of their business,” states Robert Killory, Chief Customer Officer at 3CLogic. “We enjoy granting new customers the ability to combine existing and new solutions into one complete contact center ecosystem.”
In addition to integrating with its CRM, 3CLogic will also offer integration with Verint’s actionable intelligence solution to help with the optimization of I Drive Safely’s customer engagements. I Drive Safely will also benefit from 3CLogic’s complete suite of contact center features including multichannel communications, skills-based routing, advanced scripting engine, intelligent reporting analytics, IVR, and predictive dialing.
3CLogic is a cloud-based contact center solution, offering a complete suite of inbound, outbound, and blended software, designed for SMB and enterprise organizations. A true cloud solution hosted on AWS (Amazon Web Services), 3CLogic offers next generation multichannel communications with advanced contact center features (e.g., IVR, call recording, skills-based routing, etc.) designed to facilitate your ability to deliver superior sales and customer service. Flexible, reliable, and scalable, 3CLogic’s solutions seamlessly mold to your current business operations while providing the latest in customer communications, 3rd party integrations (e.g., CRM, WFM, Ticketing, and Custom), business intelligence reporting, and a complete 360-degree view of your client user base. Learn more at http://www.3clogic.com.
About I Drive Safely
Based in Carlsbad, Calif., I Drive Safely, LLC is dedicated to building better, safer, and more accomplished drivers through its industry-leading online courses. More than 5 million consumers have completed the company’s state-by-state approved online courses, from new teen drivers looking to earn their licenses, to adult drivers looking to complete court or insurance-mandated remediation. Learn more about the nation’s leading online provider of driver safety, education and training by visiting http://www.idrivesafely.com.