As SugarCRM continues to set new standards within the CRM community, the ability to offer integrated communications within SugarCRM has never been easier or more timely.
Rockville, MD (PRWEB) June 07, 2016
3CLogic, a leading provider of cloud contact center solutions, today announced its Gold sponsorship of SugarCRM’s annual SugarCon conference. In addition, the company will be a breakout presenter on Wednesday, June 15th regarding how to extend SugarCRM with embedded cloud communications. The conference will take place June 13th-16th, 2016 at the Hilton San Francisco Union Square.
The sponsorship will mark 3CLogic’s second consecutive year attending the conference as it showcases its advanced Computer Telephony Integration (CTI) with SugarCRM including intelligent interactive voice response, click-to-call, skills-based routing, automated recording, real-time reporting and analytics, and more.
“As SugarCRM continues to set new standards within the CRM community, the ability to offer integrated communications within SugarCRM has never been easier or more timely,” explains Robert Killory, CIO at 3CLogic. “Despite the many advancements in technology, the key to improved sales and customer retention still resides in optimizing the human interaction by using data and advanced workflows to help enhance the customer experience as it occurs.”
The sponsorship of SugarCon comes shortly following 3CLogic’s latest announcement regarding its new Hybrid Cloud offering designed to extend on-premise infrastructures (i.e.: Cisco, Avaya, etc.) with cloud enabled call center features and flexibility, a strategy very familiar to SugarCRM. For more details, click here.
3CLogic is a leading provider of cloud communication as a service offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on AWS, 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.