We may have reached a point where Call Centers can learn from the examples of PBX deployments in the cloud, and actually accelerate the migration of ACDs to the cloud
Rockville, MD (PRWEB) September 29, 2015
3CLogic, a leading provider of cloud call center software, today announced its President and Chief Operating Officer, Raj Sharma, will be among a select group of industry experts chosen to speak at TMC Net’s annual ITEXPO, an event designed to showcase the latest trends and technologies in the communications space. Sharma will share his wealth of knowledge and expertise on two panels, “The Benefits of Transitioning to IP Data Connectivity within the Contact Center”, and “On-Premise vs. Cloud”.
“Enterprise customers are having real debates about whether to move to cloud, stay with premise based equipment, or adopt a hybrid model. The ITEXPO sessions will cover the pros and cons of each of the approaches, and also share practical pathways to decision making we have seen our customers adopt,” says Raj Sharma. He goes on to add, “Call Centers have traditionally lagged behind their PBX brethren in adopting VoIP technology and moving the ACD to the cloud. We may have reached a point where Call Centers can learn from the examples of PBX deployments in the cloud, and actually accelerate the migration of ACDs to the cloud”.
The first session, “The Benefits of Transitioning to IP Data Connectivity within the Contact Center”, will examine the advantages businesses can achieve by migrating to IP in the contact center, including reduced costs, enhanced flexibility, and multi-channel communications, while providing best practices on how to leverage its value. The panel will take place October 6th at 9:00 a.m. PT at the Anaheim Convention Center Hall A, Anaheim, CA.
The second panel, “On-Premise vs. Cloud”, will analyze the key differences between on-premise and cloud communications solutions, how businesses should choose their deployment alternative, and ways to maximize the value of their investment. The track session will take place October 7th at 12:30 p.m. PT at the Anaheim Convention Center Hall A, Anaheim, CA.
Additional details and registration are available at http://itexpo.tmcnet.com/west/.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com.