Interplay Analytics is excited to partner with 3CLogic, the combination of which creates a highly compelling value proposition for any contact center.
Rockville, MD (PRWEB) January 29, 2014
3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.
By leveraging this integration, contact centers will be able to increase customer reps’ efficiency, decrease contact center costs, increase customer satisfaction, and have 99.999% uptime while maximizing the benefits of the cloud.
“Interplay Analytics is excited to partner with 3CLogic, the combination of which creates a highly compelling value proposition for any contact center. By taking the information that the 3CLogic solution provides and enhancing it with deep analytics and actionable intelligence, the result is not only a 360 degree view into the voice of the customer but execution guidance in making necessary changes happen,” said Sonya McMichael, Director of Business Development for Interplay Analytics.
“We are very excited that Interplay Analytics has decided to join hands with us,” said Raj Sharma, President and CEO for 3CLogic. “Medium to large call centers can leverage 3CLogic’s cloud call center suite with the advanced call center consulting services that Interplay Analytics delivers.”
About Interplay Analytics
Interplay Analytics is an interaction and speech analytics consulting firm that helps organizations improve contact center performance and customer experience by analyzing customer interactions through multiple channels including voice, chat, survey, social media and quality. Combining unparalleled experience and an extensive analytics background, Interplay Analytics collaborates with clients to achieve a high-performing, sustainable competitive advantage without sacrificing the customer experience. For more information, please visit our website at http://interplayanalytics.com/.
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, find 3CLogic on the web at: http://www.3clogic.com.