3CLogic Announces New AI Driven Automation

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Leading cloud call center software provider announces latest AI release leveraging Amazon Lex® to streamline customer service automation.

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Applying such cognitive solutions within customer service holds immense promise and will continue to be an area of focus as we look to other channels to enable similar enhancements.

3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include:

  •     Natural language understanding designed to recognize the intent of text while enabling highly engaging but agentless user experiences or lifelike customer engagements.
  •     Multi-turn conversations to intelligently gather required customer data once an intent has been identified to facilitate the fulfillment of the request or inquiry.
  •     Utility prompts to help confirm the successful completion of a task or smoothly request additional clarification regarding any provided data from the customer while providing a seamless end-to-end customer experience.

“Enabling enterprises to achieve competing metrics – to deliver a great customer experience while managing costs – is now possible through AI-enabled chat bots, which provide rich human-like conversational experiences coupled with automation”, explains 3CLogic CTO, Vikas Nehru. “Applying such cognitive solutions within customer service holds immense promise and will continue to be an area of focus as we look to other channels to enable similar enhancements.”

3CLogic will be showcasing its latest release and platform at Call Center Week June 27th and 28th as a leading sponsor of the annual conference.

About 3CLogic
3CLogic is a leading provider of cloud call center software (IVR, ACD, Skills-based Routing, etc.), providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and various systems of record (CRM, Ticketing, etc.) 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. With active deployments on four continents, 3CLogic leverages its unique architecture hosted on Amazon Web Services (AWS) in either its Pure Cloud or Hybrid Cloud (ie: integration with Cisco, Avaya, etc.) offerings while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com.

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G. Seynheve
3CLogic
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