As customer expectations continue to rapidly evolve, businesses of all sizes and industries have recognized the importance in adopting the latest technologies and best practices to help enhance the agent and customer experience.
Rockville, MD (PRWEB) June 21, 2016
3CLogic, a leading provider of multichannel cloud contact center solutions, today announced its sponsorship of IQPC’s annual Call Center Week, the world’s largest and most reputable contact center conference and expo. In its 17th year, the event is designed to share best practices and provide valuable networking opportunities for contact center and customer service professionals from a variety of industries including banking & finance, retail & manufacturing, healthcare & pharmaceutical, and insurance.
The sponsorship will mark 3CLogic’s third consecutive year attending the conference as it showcases its new Hybrid Cloud offering designed to extend on-premise infrastructures (i.e.: Cisco, Avaya, etc.) with cloud enabled call center features and flexibility including intelligent interactive voice response, click-to-call, skills-based routing, automated recording, real-time reporting and analytics, and more.
“As customer expectations continue to rapidly evolve, businesses of all sizes and industries have recognized the importance in adopting the latest technologies and best practices to help enhance the agent and customer experience,” explains Robert Killory, Chief Innovation Officer at 3CLogic. “We are excited to sponsor and exhibit at this year’s conference to showcase some of our new product enhancements and features, while sharing our industry expertise.”
This year’s conference will take place at the Mirage in Las Vegas from June 27th through July 1st with 3CLogic exhibiting at booth #809. Notable keynote speakers and attendees include Airbnb, The Coca-Cola Company, Wells Fargo, and Verizon Enterprise Solutions. For more information regarding this year’s conference, click here.
3CLogic is a leading provider of cloud communication as a service offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on AWS, 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.