With ServiceNow’s latest OpenFrame and Geneva release, the ability to offer integrated communications within the ServiceNow framework has never been easier or more timely.
Rockville, MD (PRWEB) May 10, 2016
3CLogic, a leading provider of cloud communication as a service, today announced its Silver sponsorship of ServiceNow’s annual Knowledge16 conference. In addition, the company will be an acting panelist for the Tuesday, May 17th session on embedding communications using ServiceNow’s latest OpenFrame platform. The conference will take place May 15th-20th, 2016 at the Mandalay Bay Resort & Casino, in Las Vegas.
The sponsorship will mark 3CLogic’s second consecutive year attending the conference as it showcases its advanced Computer Telephony Integration (CTI) with ServiceNow including intelligent interactive voice response, click-to-call, skills-based routing, automated recording, real-time reporting and analytics, and more.
“With ServiceNow’s latest OpenFrame and Geneva release, the ability to offer integrated communications within the ServiceNow framework has never been easier or more timely,” explains Robert Killory, CIO at 3CLogic. “Despite the many advancements in technology, the key to customer satisfaction still resides in retaining the human interaction while using data and advanced workflow orchestration to manage and optimize those customer experiences as they occur.”
Now in its tenth year, Knowledge16 is typically branded as the world’s largest gathering of service management professionals using enterprise cloud services and is expected to host over 10,000 attendees this year.
3CLogic is a leading provider of cloud communication as a service offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on AWS, 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.