4Front Credit Union Selects Panviva to Implement Knowledge Delivery System

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4Front Credit Union, a member-owned financial cooperative serving more than 77,000 members across the state of Michigan, has selected Panviva to provide exceptional customer service to their members through their cloud-based platform.

“Panviva allows us to radically alter how we deliver job-specific information where and when it is needed by utilizing their unique content development methodology” - Zach Eychaner, Vice President Digital Services 4Front Credit Union

Panviva—the premier provider of cloud-based knowledge management solutions and real-time performance support—announced today that 4Front Credit Union, a member-owned financial cooperative serving more than 77,000 members across the state of Michigan, has selected Panviva to provide exceptional customer service to their members through their cloud-based platform.

Credit Unions undertake extensive customer journeys with their clients, from greeting them at the front door to managing important transactions in the back office. Access to relevant information at each point is critical to meet and exceed service expectations, as is achieving regulatory compliance requirements. “During our first meeting, the 4Front team stated that their top initiative was to optimize consistency of members service and provide exceptional service,” noted Joe Rigano, Panviva’s Director of Sales. “Based on this statement alone, I knew we were the right fit for 4Front.”

The Panviva Omnichannel Knowledge Cloud will enable 4Front Credit Union to deliver consistent, accurate relevant answers, on demand, to members at every connection point in their network—providing consistency of content across all channels and will help:

● Cut training time and accelerate time to competence for member service agents
● Improve overall member satisfaction
● Lower the cost of each interaction with faster, accurate agent responses
● Reduce errors and compliance breaches by guiding staff through each step
● Increase profitability by improving the outcome of each interaction

“Panviva allows us to radically alter how we deliver job-specific information where and when it is needed by utilizing their unique content development methodology,” noted Zach Eychaner, Vice President Digital Services 4Front Credit Union. “We look forward to implementing a true Knowledge Delivery System.”

About 4Front Credit Union
4Front Credit Union is a member-owned financial cooperative serving more than 77,000 members across the state of Michigan. 4Front Credit Union provides smart financial solutions that will put you out in front of an ever-changing world and economy. Learn more at https://www.4frontcu.com.

About Panviva
Panviva is a content and knowledge-management (KM) system providing on-demand, real-time answers that solve customers’ most immediate problems. Panviva organizes and manages content—policies, procedures, technical documentation, FAQs—into simple bites of information that customers can easily understand and customer service reps can easily explain. Panviva provides a better experience for customers because they receive the help they need from customer service reps faster. It provides a better experience for employees because they have confidence that the information they are providing is current, accurate and timely—allowing for more time spent caring for the customer rather than hunting for information. Learn more at http://www.panviva.com.

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Dawn Corrente
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