The updates to our call tracking and call recording platforms allow customers more flexibility in dissecting and analyzing call traffic data and call recordings.
South Burlington, VT (PRWEB) July 30, 2015
800response (https://www.800response.com/ ), the leading provider of shared-use vanity 1-800 numbers in North America, has recently released an upgrade to its call tracking and call recording platforms.
“As a company, we continually strive to exceed customer expectations in service delivery and enhancement of vanity toll-free numbers and services. The updates to our call tracking and call recording platforms allow customers more flexibility in dissecting and analyzing call traffic data and call recordings,” said Laura Noonan, SVP of marketing and sales at 800response.
This latest update to the 800response call tracking and call recording platforms include two primary enhancements. The 800response call recording feature has been upgraded to stereo recording with speaker separation, which means that both sides of a phone conversation (customer and agent/employee) can easily be monitored separately. Unlike using a mono format, the listener can easily differentiate between the calling party and the called party in order to monitor agents for script compliance and conversion techniques. In addition, customer insights such as purchase intent, product feedback, and common questions/concerns are also more easily identifiable.
The second enhancement is to the call duration filter, providing a better ability to filter call recordings based on call duration, allowing for a more exact analysis of calls based on their length. It is beneficial when looking for calls that fall within a particular length, for example calls lasting longer than 5 minutes, 10 minutes, or 15 minutes, or for calls lasting 20 minutes or less, 15 minutes or less, and even 1 minute or less. This is valuable to customers that focus on call lengths and also script timing as metrics to determine how viable an inbound phone lead is, making it easy to narrow down and monitor calls for assessment and coaching efforts.
For 25 years, 800response has offered the widest selection of toll-free vanity 800 telephone numbers available today, to provide businesses of all sizes access to these lead generation and lead tracking tools. In addition, 800response provides customers with real-time call tracking metrics of every inbound call, including addresses and demographics data for segmenting and targeting efforts. The combination of unforgettable 800 numbers and caller data allows businesses and their advertising partners to effectively measure campaign performance, as well as provide accountability for promotional costs. Learn more about 800response at https://www.800response.com/