I wanted to differentiate ACT from other collection agencies by treating borrowers with respect. This became the key to the company’s success.
Dover, Delaware (PRWEB) October 07, 2015
Account Control Technology Holdings, Inc. (ACT Holdings), a holding company that provides comprehensive business process outsourcing and financial services, is pleased to announce that October 2015 marks its 25th year in business. The company is celebrating the milestone in all its offices nationwide.
Dale Van Dellen founded the company’s flagship debt recovery business, Account Control Technology, Inc. (ACT), in October of 1990 in the Los Angeles area. Though the company was not profitable in its first few years of operation, Van Dellen stayed the course.
“I wanted to differentiate ACT from other collection agencies by treating borrowers with respect,” Van Dellen says. “This became the key to the company’s success, because our clients wanted to recoup needed funds without alienating former students or customers.”
The emphasis on respectful, consultative collection in the education market – the company’s focus through much of its history – required ACT to institute a comprehensive employee training program so collectors were able to inform borrowers of their debt management options. The robust training evolved into a focus on ensuring employees were provided the tools they needed to succeed, as well as the benefits to meet their personal goals.
“It’s important that team members feel well taken care of,” Van Dellen says. “When employees feel they are a part of a positive environment, they will interact positively with clients, vendors and consumers, and, in so doing, they will help the company grow.”
By 2002, ACT had opened its second office in Bakersfield, California, and by 2006, ACT’s revenue growth placed it on Inc. magazine’s list of the nation’s 5000 fastest-growing private companies. ACT’s third office was added in San Angelo, Texas in 2007, followed by a fourth office in Mason, Ohio in 2011, and a fifth office in Dallas, Texas the next year. In 2014, the company, under the banner of ACT Holdings, acquired Convergent, a leading provider of consumer contact outsourcing, receivables management and revenue cycle management services.
Today, ACT Holdings includes 19 offices and more than 4,000 employees. The company was recently recognized by Inc. magazine as one of America’s 5000 fastest-growing private companies for the ninth consecutive year, earning the rank of No. 917 for achieving 490% growth between the years of 2011 and 2014.
To help facilitate the company’s rapid evolution, in 2011 Van Dellen hired a new CEO, Nabil Kabbani, while he stepped into the role of Chairman.
“I’m amazed at how strong the company has become,” Van Dellen says. “I’m also extremely grateful to the employees who have made – and continue to make – the company great. As ACT Holdings’ Chairman, I see my role largely as being the company’s most ardent cheerleader, and it gives me great joy to cheer our team on to continued success.”
Adds CEO Nabil Kabbani, “Dale Van Dellen, the enduring values he instilled, and his willingness to adapt to change have become the foundation off which the organization continues to build. As we celebrate the company’s 25th Anniversary, we also look forward to solidifying our leadership role in the greater business process outsourcing (BPO) industry by providing quality service and the best value for our clients.”
About Account Control Technology Holdings, Inc. (ACT Holdings)
Account Control Technology Holdings, Inc. provides comprehensive business process outsourcing and financial services to diverse industries. Our companies partner with clients to help them run the “business” behind their operations so they can focus on what they do best – whether it’s serving customers, educating students, caring for patients, or keeping communities moving forward. ACT Holdings companies include Account Control Technology, Inc. and Convergent. For more information, visit http://accountcontrolholdings.com.
About Account Control Technology, Inc. (ACT)
Account Control Technology, Inc. is a leader in providing consultative debt management, collection, call center and business office solutions for education, government, commercial and consumer entities. Established in 1990, ACT has been recognized as an Inc. 5000 fastest-growing private company for the past nine years running. The company serves clients nationwide from five office locations: Bakersfield, California; Woodland Hills, California; Mason, Ohio; Dallas, Texas; and San Angelo, Texas. For more information, call 800-394-4228, email info(at)accountcontrol(dot)com or visit http://www.accountcontrol.com.
One of America’s largest business process outsourcing firms, Convergent has more than 60 years of history serving a diverse client base with customer care outsourcing services, commercial receivables management and healthcare revenue cycle management. With contact centers located nationwide, Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction. For more information, visit http://www.convergentusa.com.