We expect improvements in product and service quality due to Anne’s experience and dedication to customers.
Ipswich, MA (PRWEB) June 13, 2014
Anne Campbell who most recently served as E-Processing Manager at Swets is joining EBSCO Information Services. Starting her library career at Blackwell North America, Campbell brings more than 20 years of experience in publishing and libraries to EBSCO.
Campbell will work with the integrated library system vendors utilized by EBSCO customers to enable seamless integration, enhancing services and improving work flows. A member of the NISO Business Topics Committee and the ICEDIS Working Group, Campbell will also provide insight and knowledge to EBSCO’s customer service and IT teams.
Campbell will report to Ian Best, EBSCO Subscription Services Division’s newly named Vice President of Subscription Workflow Solutions. Best rejoined EBSCO last month to manage EBSCO products aimed at further enhancing, streamlining and simplifying the renewal, ordering and invoicing process for EBSCO’s customers. He will also be leading efforts to expand EBSCO’s EDI capabilities with existing and next generation ILS and procurement systems.
Best says customers will benefit from having Campbell advocating on their behalf. “Anne is going to be able to provide suggestions and feedback to let our team know what librarians expect from integrations and enhancements. We expect improvements in product and service quality due to Anne’s experience and dedication to customers.”
About EBSCO Information Services
EBSCO Information Services (EBSCO) is the leading provider of resources for libraries including EBSCONET®, EBSCO’s total e-resource management system, and EBSCOhost®, the world's premier for-fee online research service, including full-text databases, subject indexes, point-of-care medical reference, historical digital archives and e-books. EBSCO provides more than 375 research databases and nearly 600,000 e-books plus subscription management services for more than 360,000 unique titles including more than 57,000 online titles. Through a library of tens of thousands of full-text journals and magazines from renowned publishers, EBSCO serves the content needs of all researchers (Academic, Medical, K-12, Public Library, Corporate, Government, etc.). EBSCO is also the provider of EBSCO Discovery Service™ (EDS), which provides each institution with a fast, single search box for its entire collection, offering superior relevance ranking and greater customization than any other discovery service. For more information, visit the EBSCO Web site at: http://www.ebsco.com. EBSCO is a division of EBSCO Industries Inc., one of the largest privately held companies in the United States.