Lake Havasu, AZ (PRWEB) July 24, 2013
Answering Service United, in association with Inland Answering Service, will celebrate its 24th year in business this August; an impressive accomplishment that few have matched.
Recently, numerous call centers have closed their doors, thanks to a variety of reasons. While these companies come and go, United continues to stand the test of time. According to Operations Manager, Sandra Rademacher, much of her company's success stems from low turnover.
"Unlike many other call centers which experience relatively high turnover rates, Answering Service United enjoys great employee retention," she said. "Turnover rates don't just reflect employee satisfaction in relation to pay rates and working conditions; they also play a big part in determining how successful a company will be. After all, experienced professionals are far better at serving customers, because they've been doing it for a long time."
Sadly, many American call centers have had difficulty staying open lately. Recently, Integrity Solution Services closed its Cape Girardeau, Missouri call center just one year after announcing that it would expand its current staff. Likewise, Bank of America closed its Fresno Call Center; while T-Mobile closed seven of its 24 national call centers, resulting in a combined 3800 layoffs.
According to Rademacher, the recent rash of closings is mostly due to poor economic conditions.
"Integrity Solution Services, Bank of America and T-Mobile are not alone in their decisions to close call centers," she said. "Last year, Verizon closed several call centers, resulting in more than 3,000 layoffs. Numerous smaller call centers have fallen suit, thanks to a number of factors which have made their enterprises unprofitable. Fortunately, Answering Service United has always been able to endure any sort of economic strife, thanks to its commitment to investing in skilled, well-trained professionals, who keep our clients satisfied."
Reliable, well-trained, domestic employees have been key to their success. Unfortunately, in an attempt to remain profitable, many other call centers have turned to foreign workers, who work for pennies on the dollar.
"To remain viable, many companies have decided to use foreign employees to man their phone lines," Rademacher said. "While this strategy may keep these call centers running for a while; more often than not, it ultimately backfires. Modern consumers have grown frustrated with poor customer service. They don't like communication problems and language barriers. Invariably, they want domestic support professionals, who are courteous and well-trained."
By investing in hard-working, attentive, domestic workers, Answering Service United has remained successful for nearly a quarter of a century; and, according to Rademacher, there's no end in sight.
"By continuing to outperforming our competitors, we plan to be around another 24 years and then some," she said. "To reach that goal, we know we must hold our commitment to investing in top-notch personnel; and that's exactly what we plan to do."
In celebration of their anniversary, Answering Service United is offering several specials to current and new customers. For more information go to: http://www.AnsweringServiceUnited.com.