San Diego, CA (PRWEB) July 04, 2013
CarHistory.us.org has launched a new complaint review center in order to monitor complaints and find ways to address them in the long term, the company announced yesterday.
“We want to make sure that we deal with each and every complaint fairly,” a CarHistory.us.org spokesman said. “The best way to do that is to see if we can find out what are the common things that lead to a complaint, and see if we can fix those problems in advance.”
The complaint review center will be staffed with agents who are independent from the customer service staff. This way, they can give an objective opinion about ongoing problems, the CarHistory.us.org spokesman said.
“Every company has to deal with customer complaints,” she said. “But if we can figure out what leads our customers to file a complaint, we can take steps to fix the problem. This will lead to far fewer complaints in the future.”
The CarHistory.us.org complaint review center will monitor customer service calls and seek feedback from customers after they file a complaint.
“We want to have a complaint-free operation,” she stated. “CarHistory.us.org is dedicated to finding ways to minimize complaints and provide a great service to our customers.”
The complaint review center will report directly to management and issue regular updates on common complaints, in addition to what can be done to make them a thing of the past.
“This is going to make CarHistory.us.org one of the most trusted companies in the industry,” she said.
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-482-6465, or email Manager(at)CarHistory(dot)us(dot)org with any questions or concerns.