The customer complaint team was charged with finding new and innovative ways to deal with customer problems. They were also tasked with reaching out to people online who had not contacted the company with their problems.
Los Angeles, CA (PRWEB) November 15, 2013
CarHistory.us.org has seen their customer satisfaction levels greatly increase after launching a customer satisfaction team last month, the company said yesterday.
"When we realized that we needed to improve customer satisfaction levels, we thought that having a dedicated customer complaint team would help," a CarHistory.us.org spokesman said. "We are glad to report that we were right, and that satisfaction levels have increased by a total of 37 percent in one month. We call that a victory."
The customer complaint team was charged with finding new and innovative ways to deal with customer problems. They were also tasked with reaching out to people online who had not contacted the company with their problems, he said.
"We've always surveyed people a few days after they came to us with a complaint," the CarHistory.us.org spokesman said. "We do that to get a sense of overall customer satisfaction. When we did our latest post-interaction survey, the number of customers who reported that they found our service to be fair and were happy with our products was much higher than before."
CarHistory.us.org is going to continue to use the information in their ongoing surveys to find out ways to improve the company, he said.
"We want to be the best in the business," he said. "And we feel that by continuing to listen to our customers, we can make that happen."
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-482-6465, or email Manager(at)CarHistory(dot)us(dot)org with any questions or concerns.