The customer satisfaction team will also be retraining all of the customer service representatives who staff the call center.
Chicago, IL (PRWEB) November 06, 2013
CarHistory.us.org is launching a new customer satisfaction division in order to better handle customer complaints, the company said yesterday.
“We want to make sure that our customers are happy with our service,” a CarHistory.us.org spokesman said. “We've been using a typical call center until now, but at this point we feel that having a dedicated customer satisfaction team will serve us better.”
The customer satisfaction team will be tasked with finding new ways to make sure customers are impressed by the level of service they receive, he said.
“We want them to brainstorm and innovate ways we can improve our products, our services and our customer satisfaction ratings,” the CarHistory.us.org spokesman said. “Their core mission will be to make sure that our company generates positive word of mouth.”
The customer satisfaction team will also be retraining all of the customer service representatives who staff the call center, he said.
“They are going to bring new problem-solving techniques to the table, which should help our call center workers better deal with customer complaints,” the CarHistory.us.org spokesman said. “The overall goal here is to make sure everyone is doing a better job.”
Members of the customer service division will also be reaching out directly to existing customers and asking them if they have any questions or concerns, he said.
“We hope that they find out from our customers exactly what we need to be doing in order to be the best company in our industry,” the CarHistory.us.org spokesman said. “We want people to love doing business with us.”
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-482-6465, or email Manager(at)CarHistory(dot)us(dot)org with any questions or concerns.