Fairfield, CT (PRWEB) February 27, 2014
What is your conflict resolution style? Advocate, Deflector or Evader? When business conflicts arise, they may be no fault of you or your company; yet they must be corrected quickly. Denise Graziano, President of Graziano Associates, says having a proactive style can be the difference between keeping and losing a client when mistakes happen. Having systems in place for how to resolve a conflict and rectify a situation is a necessity to maintain that client relationship. In the article published in Business2Community, Graziano offers strategies to maintain a client relationship despite a conflict.
Some people handle stress and conflict in life or in business head on; others will find any diversion to avoid conflict. Avoidance in life issues may or may not have consequences, but in business it certainly will have negative ones. If the goal is keeping a client despite minor hiccup or a larger scale problem, the main concern must always be correcting the situation for the client.
There are three main styles to resolving business conflicts. Which are you: the advocate, the deflector or the evader?
While people may have innate tendencies toward one of these styles, learning how to become the Advocate is possible.
A strategic thinker and leader with over 27 years of business experience, Denise Graziano is President of Graziano Associates and author of the forthcoming book Once A Client, Always a Client™, and creator of Client Relationship Mastery™, the formula designed to help sales professionals retain clients in today’s competitive business landscape. To have Denise Graziano speak to your corporation or sales team, contact her at 203-254-0195. Please visit http://www.grazianoassoc.com or http://www.clientrelationshipmastery.com for more information.
Graziano Associates is a marketing and promotions firm which helps clients to get the best results from their sales, client relationships, employee motivation, event presence, and trade show performance. Their proprietary trade show analysis helps trade show exhibitors increase leads and sales when they exhibit. Founded in 1992, Graziano Associates is based in Fairfield, CT.