CriminalReports.com Launching Customer Satisfaction Survey

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Aims to create new customer service benchmarks.

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Initially, CriminalReports.com will send out emails to existing customers asking them a series of questions about how they felt about their interactions with the company.

CriminalReports.com has begun to survey people who have used their service in order to gauge current levels of customer satisfaction and create benchmarks for improvement in the new year, the company announced yesterday.

“We want to get a sense of where we are right now in terms of customer satisfaction,” a CriminalReports.com spokesman said. “That will give us a sense of where we need to improve and what goals will be realistic for the next year. We always want to keep improving our service.”

Initially, CriminalReports.com will send out emails to existing customers asking them a series of questions about how they felt about their interactions with the company, he said.

“Then when customers contact us with a question concern or complaint, we will also ask them to complete a quick survey,” he said. “And we will survey new customers when they first interact with our site and see their report. This way, we get to see how people feel at different stages of the customer service process.”

The ultimate goal will be to see where CriminalReports.com is satisfying its customers and where it is lacking, he said.

“For example, if we find out that 90 percent of people are satisfied with their reports but only 40 percent of people are satisfied with how long it took them to get their reports, then we'll know we need to beef up our system,” he said. “Or the speed may be fine, but there may be some other part of the process that isn't. We won't know until we ask.”

About CriminalReports.com:

CriminalReports.com is an online source for public records that specializes in delivering the most comprehensive background reports in North America. Generating hundreds of customers daily, CriminalReports.com prides itself on providing the highest degree of customer service and report accuracy. Visit CriminalReports.com today to chat with a live representative, call 1-877-216-1827, or email Manager(at)CriminalReports(dot)com with any questions or concerns.

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Mary Ward
@CriminalReportz
since: 10/2013
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