Houston, TX (PRWEB) October 18, 2013
CriminalReports.com has launched a complaint resolution division in order to settle any problems that may have occurred during the launch process, the company said yesterday.
“No company is ever going to be complaint-free, particularly during the launch process,” the CriminalReports.com spokesman said. “But what a company can do is put professional people in place who are experts in resolving complaints in a way that is fair to everyone involved.”
CriminalRecords.com launched last month with the goal of helping people look up public criminal records and complaints online.
“There were a few technical issues that led to some customer complaints,” the CriminalRecords.com spokesman said. “No matter how much you beta test, you can't solve all of your IT problems until you see how it performs with real people. We have resolved each and every complaint that came in at that point and have fixed most of our major problems.”
The complaint resolution team will be charged with making sure no client is ever kept on hold for more than 90 seconds when they call with a complaint, and that each and every complaint is solved in five minutes or less, he said.
“We consider those reasonable goals for the complaint resolution team,” the CriminalRecords.com spokesman said. “We believe that by being proactive and working with some of the most experienced customer service workers in the industry, we can solve each and every complaint that comes our way.”
CriminalReports.com is an online source for public records that specializes in delivering the most comprehensive background reports in North America. Generating hundreds of customers daily, CriminalReports.com prides itself on providing the highest degree of customer service and report accuracy. Visit CriminalReports.com today to chat with a live representative, call 1-877-216-1827, or email Manager(at)CriminalReports(dot)com with any questions or concerns.