Implements New Policies to Improve Customer Satisfaction in 2014

New Measures the Result of a Year-End Company Review

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The first place for improvement will be in the customer service division.

Houston, TX (PRWEB) December 31, 2013 is launching several major new initiatives in 2014 in order to improve the way they serve their customers, the company announced yesterday.

“We spent the last month doing a year-end review of our company,” a spokesman said. “We managed to identify multiple ways that we can improve how we serve our customers. Now, we are going to put those improvements into place. That's how we will grow in 2014.”

The first place for improvement will be in the customer service division, he said.

“People were being kept on hold for far too long,” he said. “So, we are bringing out extra customer service staff in order to more quickly handle customer questions, concerns and complaints.” will also be bulking up the members' area of their website, he said.

“We've learned that our customers like the helpful articles we provide there, but don't think that there are enough of them,” he said. “Therefore, we are going to generate a lot more content for the members' area to give people the information they need.”

Finally, DeathCertificateLookup will streamline the death record reports themselves, he said.

“Some people have said that they wished the reports were better organized and easier to read,” he said. “So we have redone the format in order to provide our customers with exactly what they are looking for.”

About is an online source for public records that specializes in delivering the most comprehensive death reports in North America. Generating hundreds of customers daily, prides itself on providing the highest degree of customer service and report accuracy. Visit today to chat with a live representative, call 1-888-220-4188, or email Manager(at)DeathCertificateLookup(dot)com with any questions or concerns.


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