While some customers have had their issues resolved by calling the DeathCertificateLookup.com call center or by connecting through social media, others have not reached out to the company.
Los Angeles, CA (PRWEB) November 06, 2013
Now that technical glitches that appeared during the recent launch of DeathCertificateLookup.com have been ironed out, the company is going to start a campaign to reach out to customers who may have been affected, the company said yesterday.
“It took us a while to be sure that the glitches caused by third-party software had been patched and fixed,” a DeathCertificateLookup.com spokesman said. “Now we have to find customers who may have gotten the wrong report and set things right with them. That's our core job right now.”
While some customers have had their issues resolved by calling the DeathCertificateLookup.com call center or by connecting through social media, others have not reached out to the company, he said.
“Some people have simply written blog posts about their problems,” he said. “Other people have complained on other sites. What we are doing right now is having our customer service staff search the Internet for those complaints, get in touch with the people who posted them, and then set things right. We can't turn back the clock and make it so that the glitches never happened, but we can make sure our customers eventually get the information they paid for.”
The search will be a comprehensive effort, he said.
“We want to make sure that each and every person who does business with us is happy with our service and knows that we are an honest and reliable company,” the DeathCertificateLookup.com spokesman said.
DeathCertificateLookup.com is an online source for public records that specializes in delivering the most comprehensive death reports in North America. Generating hundreds of customers daily, DeathCertificateLookup.com prides itself on providing the highest degree of customer service and report accuracy. Visit DeathCertificateLookup.com today to chat with a live representative, call 1-888-220-4188, or email Manager(at)DeathCertificatesLookup(dot)com with any questions or concerns.