Chicago, IL (PRWEB) December 13, 2013
DeathCertificateLookup.com is starting a year-end study of their customer service and products in hopes of improving their satisfaction rating in the new year, the company announced yesterday.
“It's been a great year for us, but we always strive to do better,” a DeathCertificateLookup.com spokesman said. “With that in mind, we decided it would be a good idea to step back and look at what we've done this year. We are sure that there are things we are doing well and other things that we can improve on. But we won't know until we collect and look at the data.”
The first step of the DeathCertificateLookup.com review will be to look for any patterns in questions and concerns from customers who have contacted them, he said.
“Looking at what people have told us already is a great way to start,” he said. “But that's not the be-all and end-all. The majority of people with concerns never contact a company – so we need to reach out to them and find out what's on their minds.”
During the second part of the DeathCertificateLookup.com review, the company will send out surveys to existing customers asking them to provide feedback on customer service and the reports they were provided, he said.
“Some of our customers may have great ideas on how we can improve that we would have never thought of on our own,” he said. “That's why it makes sense for us to reach out to them.”
DeathCertificateLookup.com will publish the results of survey when it is completed, he said.
DeathCertificateLookup.com is an online source for public records that specializes in delivering the most comprehensive death reports in North America. Generating hundreds of customers daily, DeathCertificateLookup.com prides itself on providing the highest degree of customer service and report accuracy. Visit DeathCertificateLookup.com today to chat with a live representative, call 1-888-220-4188, or email Manager(at)DeathCertificateLookup(dot)com with any questions or concerns.