“We believe that we offer our customers a high level of service, but we know that we can always do better,” a DeathCertificates.us.org spokesman said.
San Diego, CA (PRWEB) October 18, 2013
DeathCertificates.us.org is launching a company review to reveal what they are doing well and where they can improve their products and services, the company said yesterday.
“We believe that we offer our customers a high level of service, but we know that we can always do better,” a DeathCertificates.us.org spokesman said. “That is the goal of this review – to find out how we can improve our service even more and remain one of the best companies in our industry.”
The review will start out by surveying current and new customers when they search for death records, he said.
“Getting a feeling of what the search experience is like on DeathCertificates.us.org from the point of view of our customers is a very important part of the review process. We ultimately work for them.”
During the second phase of the review process, DeathCertificates.us.org will look to see if there are any patterns to the types of complaints customer have. If there are, the company will find a way to address whatever is causing the problem, he said.
“The third part of the review process will be for us to talk honestly with our customer service staff, because they are on the front lines when it comes to dealing with problems,” he said. “We'll ask them what they think we can do to make our customers even happier with our service.”
The review is expected to take roughly a month to complete, he said.
DeathCertificates.us.org is an online source for public records that specializes in delivering the most comprehensive death reports in North America. Generating hundreds of customers daily, DeathCertificates.us.org prides itself on providing the highest degree of customer service and report accuracy. Visit DeathCertificates.us.org today to chat with a live representative, call 1-877-335-9173, or email Manager(at)DeathCertificates(dot)us(dot)org with any questions or concerns.