Dallas, TX (PRWEB) February 13, 2014
Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that its client Scott Kuethen, chief executive officer of Amtec, was recently recognized with Frost & Sullivan’s 2014 CIO Impact Award.
Kuethen received the award for his implementation of Fonality’s unified business communications system throughout Amtec’s acquisition and expansion of offices in the Philippines and the Pacific Northwest.
“Congratulations to Scott and the entire Amtec team on achieving this award,” said David Scult, CEO of Fonality. “Rapidly-expanding companies like Amtec require an agile communications system to fuel growth, and Fonality was honored to be involved in their success.”
Challenge: Managing a Distant Workforce
Founded in 1959, Amtec is a professional recruiting company that enjoyed steady growth with commercial clients. With only 54 users and one office at the beginning of the project, Amtec was a fairly small organization with a basic phone system.
However, in August 2012, the organization had grown to over 90 users and realized their need for a structured phone system with on-premise control of communications. Upon acquiring offices in the Philippines and in the Pacific Northwest, managing a distant workforce became a higher priority and a higher need.
Solution: Fonality’s Unified Communications Tool
As a professional recruiting company, communication is key to Amtec’s success. Keeping in mind Amtec’s goal of providing the highest level of customer service throughout implementation, Fonality was able to incorporate a system that ensured speedy responses to both Amtec’s clients and candidates.
After implementing Fonality’s award-winning unified communications software, Amtec was able to scale with greater ease and flexibility. With Fonality’s advanced voice and call center features, the company was able to easily engage in real-time dialogue with its team members despite the distance.
Amtec discovered tremendous benefits with the implementation. From real-time chatting and the ability to monitor calls for training purposes to measuring inbound/outbound calls and total talk time, the Amtec team was able to communicate with ease – no matter their geographic location.
“Since implementing Fonality’s solution, we’ve experienced 60-percent growth,” said Scott Kuethen, Amtec’s chief executive officer. “Communication is core to our business, and I love that Fonality allows me to seamlessly stay in touch with clients and team members as we continue to grow and expand.”
Kuethen was honored with other top IT leaders at the 2nd annual ConNEXTions 2014: A Frost & Sullivan Executive MindXchange, February 9 – 11 in San Francisco, Calif.
Fonality provides business phone systems and contact center solutions designed specifically for growing businesses. As the only provider that can deliver the same user experience in the cloud or on-premise, Fonality equips companies with innovative features that easily scale with growth and allow them to boost productivity, communicate more efficiently and reduce costs. For more information, visit http://www.fonality.com or call 877-FONALITY.