Our clients understand that by replacing hold-time with a call-back they are drastically improving the customer journey, and differentiating themselves from their competitors.
Toronto, ON (PRWEB) February 24, 2016
Fonolo, the pioneer in cloud-based call-back solutions for the call center, is excited to announce the launch of its first annual Customer Experience Excellence Awards. This awards program recognizes contact centers who deliver superior customer experiences, and who are dedicated to reducing customer hold-times.
“We have a deep history of helping call centers improve the customer experience,” said Shai Berger, CEO of Fonolo. “We look forward to honoring the successes that companies have had using Fonolo.”
The cost of poor customer service is over $41 billion per year. More than ever, businesses are competing to deliver top-notch customer service.
“Call centers that are committed to creating excellent customer experiences should be recognized,” said Daniela Puzzo, Director of Marketing, Fonolo. “Our clients understand that by replacing hold-time with a call-back they are drastically improving the customer journey, and differentiating themselves from their competitors.”
Winners of the 2016 Customer Experience Excellence Awards will be announced on April 5th 2016 and honorees will receive a reward on behalf of Fonolo.
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Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.