Hospital patient experience scores have now taken on new meaning in the era of pay for performance, with financial consequences for providers that fail to show an improvement in patient satisfaction outcomes.
Columbus, OH (PRWEB) August 28, 2013
Health Data Intelligence (HDI) is pleased to announce the introduction of the Patient Experience Dashboard into its CarePlan Dashboard Suite. The Patient Experience Dashboard contains the entire Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey set, a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. The survey is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge. Six summary measures, two individual items, and two global items are submitted to CMS and publicly reported for each participating hospital.
The six composites summarize how well nurses and doctors communicate with patients, how responsive hospital staff are to patients’ needs, how well hospital staff help patients manage pain, how well the staff communicates with patients about medicines, and whether key information is provided at discharge. Two individual items address the cleanliness and quietness of patients’ rooms, while the two global items report patients’ overall rating of the hospital, and whether they would recommend the hospital to family and friends.
HCAHPS domains available on the dashboard include Overall Rating of Hospital, Likelihood to Recommend Hospital, Doctor Communication, Nurse Communication, Communication about Medicines, Discharge Information, Pain Management, Staff Responsiveness, and Hospital Environment. Navigation within the dashboard occurs via tabs for each category, with graphical views for each time period selected, tooltips that provide rich metadata when a user hovers over any data point, filtering capabilities down to individual hospitals or an entire health system, CMS measure codes to help uniquely identify each metric, and an About page that provides detailed metric definitions, links, and other useful information.
Available for benchmarking on the Patient Experience Dashboard are state averages, and the national average for each experience of care category as well as each hospital’s own internal targets or organizational performance goals. Eight of the patient experience domains were incorporated into CMS’s Value Based Purchasing, which links Medicare reimbursement to quality outcomes, thereby creating a financial impact on hospitals and health systems. Hospital patient experience scores have now taken on new meaning in the era of pay for performance, with financial consequences for providers that fail to show an improvement in patient satisfaction outcomes.
Hospitals, health systems, and media organizations are invited to test drive the new HDI dashboard with a free 7-day preview. To learn more about this new analytic package and to download detailed product data sheets, please visit the Health Data Intelligence corporate website.