The Hampton Inn Brand Recognizes the Executive Housekeeper at B. F. Saul Company’s Dulles/Cascades Property with the “Spirit of Hampton” Award
Sterling, VA (PRWEB) April 16, 2014 -- The Hampton Inn Dulles/Cascades hotel, located in Sterling, VA, is excited to announce that Miriam Stierle, its Executive Housekeeper, has been recognized with the Spirit of Hampton Award. This prestigious award recognizes those who truly live and breathe “Hamptonality” in their daily interactions. The Hampton brand receives thousands of nominations each year and only a select handful receives the award. Miriam’s outstanding service to her hotel and the brand is on display every day as she consistently exceeds guest expectations.
Ms. Stierle is known for going above and beyond expectations and ensuring that her team does not settle for average. She consistently inspects all of her 152 rooms on a daily basis, regardless of staffing levels. She makes it her mission to recognize all of the Hilton HHonors Rewards Members by leaving them hand written notes or creating fun towel origami creations in every room. Miriam can also be found assisting her coworkers on Hampton’s “On the Run Breakfast.” Cleanliness is always a top priority in her book, no matter what area of the hotel in which she finds herself. When she is not busy keeping the Hampton Inn Dulles/Cascades in pristine condition, she stays active in the community; two of her favorite causes include Habitat for Humanity and Mutt Love Rescue.
“I have had the pleasure of working with Miriam for the last three years and can honestly say that I have never met anyone more committed to service excellence than Miriam,” said Rebecca Leo, General Manager of the Hampton Inn Dulles/Cascades hotel. “She never ceases to amaze me with her attention to detail, consistency, and desire to deliver excellent service. Even more impressive is that her team mirrors her approach and her every step. Her commitment to the hotel and ability to lead has proven to be truly successful.”
Miriam Stierle’s stellar performance has also been showcased in the Hampton Inn Satisfaction Surveys. During the period between July and December 2013, Miriam and her team finished the period 7.7 points above Hampton brand average for “Cleanliness of Guest Room/Suite.” During this same time period, her “Cleanliness of Bathroom” score finished a whopping 9.2 points above brand average.
Her dedication to excellence was also displayed in her Quality Assurance Survey results. Miriam and her team received an overall cleanliness score of 99.4%, which places them in the top 10% for cleanliness across the more than 1,750 Hampton Inns across the brand. The hard work and devotion that Miriam exemplifies on a daily basis is well received by her team and peers alike, where she has earned a 94% team satisfaction score for 2013.
The Hampton Inn Dulles/Cascades strives to ensure all guests experience the magic of “Hamptonality” while staying with them. Providing an excellent product and having team members such as Miriam Stierle makes this Sterling, VA hotel one of the best lodging options in the Washington D.C. area.
About WashDCHotels.com
Based in Bethesda, MD, WashDCHotels.com is a DC destination and tourism site for the B. F. Saul Company Hospitality Group. The Hospitality Group owns and operates a portfolio of full service, select service, and extended stay hotels located in MD, VA, MI and FL.
WashDChotels.com serves both business and leisure guests seeking first class DC hotel accommodations, Washington, D.C. area meeting facilities, and banquet venues. The company also operates two IACC Certified Northern Virginia Executive Conference & Training Centers. To learn more about the B. F. Saul Company Hospitality Group go to http://www.bfsaulhotels.com.
Kathryn Berkhimer, B. F. Saul Company, http://www.bfsaulhotels.com, +1 7035631508, [email protected]
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