“We realized that we had to take customer complaints seriously,” a HomeValue.us.org spokesman said. “That's why we created the complaint resolution department."
Fort Lauderdale, FL (PRWEB) October 11, 2013
HomeValue.us.org saw a substantial increase in customer satisfaction reports after implementing their complaint resolution department two months ago, the company said.
“We realized that we had to take customer complaints seriously,” a HomeValue.us.org spokesman said. “That's why we created the complaint resolution department. We've now found that it was a very wise investment for both our company and our customers.”
The complaint resolution department was created as a separate section of the HomeValue.us.org customer service department in August. It was tasked with dealing with each and every customer complaint in under five minutes.
“We put very experienced people in the complaint resolution department, and empowered them to resolve complaints on their own without having to go to management,” the HomeValue.us.org spokesman said. “That clearly went a long way to changing the dynamics of how complaints were resolved.”
During that same time period, the company surveyed customers both when they came to HomeValue.us.org with a complaint and then again a short time afterward, he said.
“The results show that our customer satisfaction levels are up 37 percent since we started the complaint resolution department,” he said. “Since our goal is to have an great reputation and good word of mouth, we consider that a major win.”
HomeValue.us.org is now considering expanding the complaint resolution department in the near future, he said.
HomeValue.us.org is a public records database that specializes in providing home and property reports to consumers in the United States. Find out information such as the market value, residential foreclosures, neighborhood amenities, previous owners, and more. Visit HomeValue.us.org today to speak with a live representative, call 1-866-605-0312, or email Manager(at)HomeValue(dot)us(dot)org with any questions or concerns.