IT By Design Will Power ConnectWise's NOC Services

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Exclusive partnership to provide After-Hours support or complete 24x7x365 White Labeled Helpdesk for ConnectWise Partners

IT By Design Team

This partnership will help MSPs grow and increase profitability by using a proven process that utilizes a robust automation tool and world class 24x7x365 White Label NOC and Business Helpdesk. - Sunny Kaila

IT By Design is proud to announce its exclusive partnership with ConnectWise for NOC services and White Labeled Helpdesk. This partnership may come as no surprise to many, as IT By Design has had a long standing relationship with ConnectWise and has had success providing White Labeled Helpdesk services/NOC services to Enterprise clients along with MSPs.

During an interview at IT Nation last week, Sunny Kaila, President of IT By Design, shared - “This partnership will help MSPs grow and increase profitability by using a proven process that utilizes a robust automation tool and world class 24x7x365 White Label NOC and Business Helpdesk.”

Through this partnership, IT By Design will offer:

  • A fully white labeled solution with a proven follow the sun model
  • 24/7/365 monitoring, preventative maintenance services, and complete managed Help Desk Platform
  • Average resolution time of 15 minutes
  • Proactive technology management
  • Global presence – users can call from anywhere in the world and get immediate support
  • 100% Transparency – Flat price per node rate allows for effective cost management and GP numbers
  • A dedicated team of resources

About IT By Design:

IT By Design is a full service IT Solution provider based out of Jersey City, NJ. ITBD owns two Global Network Operation Centers in India and a Data Center in Arizona. Established in 1998, the ITBD support model has been driven by a customer-centric philosophy and a proactive approach to IT Services. Learn more at http://www.itbd.net/

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Jas Kaur
IT BY DESIGN, INC.
+1 212-888-1919 Ext: 2011
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