With savings in excess of 80%, why are two thirds of organizations not aligning their IT Asset and IT Service Management solutions?

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Cost savings can be leveraged by optimizing IT operations and an excellent example of how to do this is by combining/aligning the organization’s IT Asset Management (ITAM) and IT Service Management (ITSM) solutions. Axios Systems have tracked the most current trends in the ITSM and ITAM markets and released a new practical guide on how to align these two areas.

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We are continually tracking the trends in the ITAM market and are encouraged by the move towards an integrated solution. Breaking traditional silos and unifying ITSM and ITAM functionality is key to enabling service innovation.

Research highlights the cost savings which can be leveraged by optimizing IT operations. An excellent example of how to improve the level of IT optimization is by combining/aligning the organization’s IT Asset Management (ITAM) and IT Service Management (ITSM) solutions, with average savings estimated at 83% cost reduction per device per year.

Fueled by the focus on cost reduction through service efficiency, the ITAM market is currently forecasted to have more than 9% annual growth (i). Over the total lifecycle of assets, the cost reduction continues with savings up to 30% achievable (ii).

The paradox is that, whilst there is almost universal acknowledgement that aligning the solutions can leverage significant financial ROI, only 33% of organizations have integrated their service desk tools with their ITAM application (iii).

There is a long list of significant financial and productivity benefits that can be realized when aligning ITSM and ITAM (iv). These include the ability to link best practices, such as ITIL® to the organization’s ITAM strategy, having an automated Discovery and Inventory, achieving superior data accuracy, tracking usage for desktop applications and reassigning or cancelling unused licenses, and supporting Green IT initiatives.

Scott Leckie, CTO at Axios Systems, said, “Research by analyst firm InfoTech (v) further shows that the alignment of ITSM and ITAM toolsets will accelerate. This will allow IT to increase its focus on business needs to effectively manage business risk whilst increasing services available.”

Tasos Symeonides, CEO at Axios Systems, said, “We are continually tracking the trends in the ITAM market and are encouraged by the move towards an integrated solution. Breaking traditional silos and unifying ITSM and ITAM functionality is key to enabling service innovation. Our investment in the right technologies to ensure that our global customers are at the forefront of service delivery is why we are recognized as market visionaries.”

For further reading, Axios Systems have released a practical guide to integrating ITSM and ITAM, available for download at http://bit.ly/ITSM-ITAM

About Axios Systems

For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization.

In 2014, assyst was accredited for all fifteen PinkVERIFY™ ITIL® processes. Axios Systems was the first technology vendor to achieve this within a single solution.

For more information, please visit our website at http://www.axiossystems.com
Press Contact: pr@axiossystems.com

(i) Global IT Asset Management Software Market 2012-2016, TechNavio: http://www.technavio.com/report/global-it-asset-management-software-market-2012-2016
(ii) Toolkit Decision Framework: The Value of Integrating IT Asset Management and the IT Service Desk, Gartner: https://www.gartner.com/doc/588709/toolkit-decision-framework-value-integrating
(iii) Hype Cycle for IT Operations Management, Gartner: https://www.gartner.com/doc/2804821/hype-cycle-it-operations-management
(iv) Why IT Asset Management and IT Service Management Belong Together, The ITAM Review: http://www.itassetmanagement.net/2014/07/09/asset-management-service-management-belong
(v) Vendor Landscape: IT Asset Management – Enterprise, InfoTech Research Group, 2013: http://www.infotech.com/research/ss/vendor-landscape-it-asset-management-enterprise

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Laura Rafferty
@Axios_Systems
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