Bethesda, MD (PRWEB) December 24, 2013
When Target's credit card system was hacked, millions of people were left holding the (red and white) bag. And imagine how the passengers on the 950 flights that American Airlines cancelled during the week of Thanksgiving felt. We’ve all had a Murphy’s Law kind of day. Just when you’re at your busiest, something goes awry. It can take on many frustrating forms - a broken Internet connection, a cancelled flight, a lost insurance card at the pharmacy - and rarely, if ever, do these problems hit at a time that you have hours to spend resolving them.
In his latest Huffington Post article, “Don't Take ‘No’ for an Answer: Tips for Going Straight to the Top to Resolve Problems,” attorney and author Jack Garson provides a list of tactics to use when you need answers fast. Garson is no stranger to “battling a behemoth,” as he calls it. His own law firm’s phone lines went down at a very inconvenient time (is there ever a good time to lose your phone lines?) and the fact that they had paid their bill on time meant nothing to the phone company. It wasn’t until Garson took his problem up the ranks of the phone company and enlisted the help of an elected official that their lines were restored.
Persistence and a little leverage can go a long way, as Garson explains:
No matter how angry or inconvenienced you are, Garson points out that anger or public humiliation is rarely the solution to a problem. Complaining for the world to hear might make you feel better, but it could also lead to a defamation suit, so be careful with what you publish publicly.
The bottom line? Sometimes David beats Goliath (or, for some lucky people, Target), but it takes some patience and a cool head.
You can read Jack Garson’s entire article “Don't Take "No" for an Answer: Tips for Going Straight to the Top to Resolve Problems” in the Huffington Post.
For media interviews with Jack Garson on this and other business related topics, please contact Marc Silverstein at 202-716-9123 or at marc[at]onthemarcmedia[dot]com.