Atlanta, GA (PRWEB) February 22, 2014
AT&T ranked highest once again in another customer satisfaction study. This is the J.D. Power Wireless Purchase Satisfaction Study, according to Fierce Wireless, Feb 21. This is the second year in a row where AT&T topped the study.
Industry analyst Jeff Kagan offers congratulations and offers comment.
“AT&T is really transforming themselves and customers are noticing. Over the last decade, AT&T was always the quickest to innovate, first to move full force into smartphones and first with the iPhone to mention a few. However that pace and level of innovation often choked their networks when too many users tried to use the network at the same time,” says Tech analyst Jeff Kagan.
“That was yesterday. Today things are different. During the last couple years AT&T is winning award after award for quality, reliability and customer satisfaction. They are typically number one in these areas,” says Technology analyst Kagan.
“J.D. Power just announced that AT&T won the highest ranking in their 2014 Wireless Purchase Satisfaction Study. This is two years in a row. This is another big win for AT&T, but more so for their customers,” says Principal analyst Kagan.
“So congratulations to AT&T. Keep up the good work. Your customers appreciate it,” says Kagan.
About Jeff Kagan
Jeff Kagan is a Technology Industry Analyst, consultant and columnist. He is regularly quoted by the media and shares his opinion in many ways over 25 years.
He offers comment to reporters and journalists on wireless, telecom, Internet, cable television, IPTV and other tech news stories.
Kagan is also known as a Tech Analyst, Wireless Analyst, Telecom Analyst and Principal Analyst.
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Contact: Jeff Kagan by email at jeff(at)jeffKAGAN(dot)com or by phone at 770-579-5810.
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