McLean, VA (PRWEB) September 09, 2013
MetricNet, LLC, the leading provider of benchmarks for IT service, support, and call center professionals, has just posted its webcast schedule for 2014.
“MetricNet’s free webcasts are one of the primary channels of engagement we have with our clients,” said Jeff Rumburg, Managing Partner of MetricNet. “They have always been very heavy on content and learning, and many of our clients have their entire teams participate.”
MetricNet’s 2014 webcast lineup includes sessions on Best Practices for Service Desks, Call Centers, and Desktop Support organizations. Additionally, their highly popular webcast series on benchmarking and Key Performance Indicators has been scheduled for the first six months of 2014.
“Thousands attend our webcasts each year, and they are ranked among the best in the industry,” said Rumburg. “Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.”
In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. MetricNet’s unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise,” said Rumburg. “There’s no question that our growth is due in part to the unique value proposition methodology that we include in every benchmark.”
Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.
If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.
MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.