MetricNet Announces Appointment of John McCardell

MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed John McCardell to the position of Vice President of ecommerce and Marketing.

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MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
John brings an impressive set of credentials and a wealth of experience to this team.

McLean, VA (PRWEB) July 01, 2013

MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed John McCardell to the position of Vice President of ecommerce and Marketing.

“I am very excited about John joining the team,” said Jeff Rumburg, Managing Partner of MetricNet. “John brings an impressive set of credentials and a wealth of experience to this team, and I am confident that his role in the company will be critical to our continued success going forward.”

John McCardell will handle all of MetricNet’s online marketing efforts. He is a pioneer in creating relevant and customized communications through email and web sites while holding senior positions at Exmplar and Marketing1by1. As the first employee and co-founder of Marketing1by1, McCardell helped build their Software as a Service platform, enabling clients to send relevant communications to their customers. John was previously the Finance Director for the 2012 Ron Paul Presidential Campaign. He has experience heading development departments for non-profit organizations, raising tens of millions of dollars through direct mail, email marketing and planned giving. He is a graduate of the College of William & Mary.

“On a personal note, I want to welcome John to the team,” said Rumburg. “John and I have worked extremely well together in the past, and I look forward to the continued success of this partnership.”

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com, or e-mail Jeff Rumburg at jeffr (at) metricnet (dot) com.

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About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


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