MetricNet’s Benchmarking Client List Continues to Grow in 2015

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The steady year over year growth has solidified MetricNet’s dominant position in the Service and Support benchmarking industry.

MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
We continually contribute to the industry by providing research, products, and services that enhance the community of Service and Support professionals.

MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued its rapid growth in 2015 with the acquisition of numerous new clients including DirecTV, Advance Auto Parts, Raymond James, PepsiCo, American Institutes for Research, and Aptargroup.

“MetricNet’s Mission is to be a trusted advisor, expert, and consultant to the Service and Support Industry.” said Jeff Rumburg, Managing Partner of MetricNet. “We continually contribute to the industry by providing research, products, and services that enhance the community of Service and Support professionals.”

The steady year over year growth has solidified MetricNet’s dominant position in the Service and Support benchmarking industry. In addition to being the only company to offer Dynamic Peer Group Selection (DPGS)™, a clearly defined process of selecting companies for benchmarking that ensures a fair and valid comparison of data from one organization to the next, MetricNet differentiates its benchmarks by making actionable recommendations based on ROI, thus enabling Service and Support organizations to gain the benefits of operating as effective business entities.

“Rational organizations fund businesses that are profitable.” said Rumburg. “There’s no question that our growth is due in part to the fact that our benchmarking approach provides IT Service and Support professionals with the knowledge – and proof – that their services are producing a positive ROI for the enterprise. This is a game changer for many of our clients, who are able to compete more effectively for talent and resources when they are able to measure and demonstrate their economic value to the enterprise.”

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

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Jeff Rumburg
MetricNet
(703) 992-8160
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